For all your questions, we have answers.

Please review these guidelines before submitting an inquiry.

Warranty Requests

If your home is still in its warranty period, please submit warranty requests through the homeowner portal at using the login credentials you were provided.

Neighborhood Items

For items about the neighborhood, contact your neighborhood association management company.

Home Details

For specific details about your home, please refer to your New Home Agreement for specific products and other information. Color matching is recommended for new projects. 

Professional Requests 

For professional requests or to work with us, please visit



For all other items, complete the following information. Please allow 10 days for a response. Note: We are unable to respond to warranty and neighborhood association items submitted on this page.

Thank you for your interest in Charter Homes! We will be in touch soon. 

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