For all your questions, we have answers.
Please review these guidelines before submitting an inquiry.
Warranty Requests
If your home is still in its warranty period, please submit warranty requests through the homeowner portal at www.charterhomes.com/warranty using the login credentials you were provided.
Neighborhood Items
For items about the neighborhood, contact your neighborhood association management company.
Home Details
For specific details about your home, please refer to your New Home Agreement for specific products and other information. Color matching is recommended for new projects.
Professional Requests
For professional requests or to work with us, please visit www.workatcharter.com.
For all other items, click the button below to submit your request through our Homeowner Inquiry Form. Please allow 10 days for a response.
Note: We are unable to respond to warranty and neighborhood association items submitted on this page.